We confirmed the issue is resolved. Today's refresh was successful.
Posted Feb 02, 2024 - 03:15 PST
Todays refresh completed except for a small handful of tenants. We are expecting the next refresh to catch those remaining tenants and be up to date by 6am EST.
Posted Feb 01, 2024 - 19:39 PST
We have identified the issue and we are running the job to refresh the data now.
Posted Feb 01, 2024 - 12:06 PST
Description: We are currently addressing a performance issue that has resulted in a delay in refreshing data for approximately 50% of our customer tenants. The data regeneration process, which typically occurs every 24 hours, is experiencing delays, preventing the update of information from yesterday.
Impact: You may notice that the data in your tenant has not been updated with the latest information from the previous day. We understand the importance of timely and accurate data for your operations and apologize for any inconvenience this may cause.
Actions Taken: Our engineering team is actively investigating the root cause of the performance problem and working on a resolution. We are prioritizing this issue to ensure a swift resolution and minimize any further impact on your daily operations.
What You Can Do: We appreciate your patience and understanding during this time. If you have any urgent queries or specific concerns related to your data, please reach out to our support team via the support portal https://supportportal.demandbase.com.
We understand the importance of the data in our platform to your business, and we are committed to resolving this incident as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your continued trust in Demandbase.