Session Timeout Incident

Incident Report for Demandbase

Resolved

This incident has been resolved.

Posted Jun 16, 2020 - 17:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 16, 2020 - 16:02 PDT

Update

We continue to investigate the Session Timeout issue. As a workaround, we recommend that you continue to accept the timeout message in order to gain access. One may need to repeat this process a hand full of times or utilize an incognito window to gain access. We apologize for the inconvenience.

Posted Jun 16, 2020 - 10:47 PDT

Investigating

We are currently investigating an issue related to user session timeouts affecting the platform.

Posted Jun 15, 2020 - 16:20 PDT

This incident affected: Demandbase Platform.