Authentication issue for legacy InsideView customers

Incident Report for Demandbase

Resolved

This incident has been resolved.

Posted May 23, 2022 - 16:33 PDT

Update

The fix has been confirmed in production.

Posted May 23, 2022 - 12:00 PDT

Update

We are testing a fix for the remaining issue and plan to release it shortly.

Posted May 23, 2022 - 11:25 PDT

Update

We have solved the original issue. We have identified an additional issue we are working on solving now.

Posted May 23, 2022 - 10:08 PDT

Identified

We have identified the issue and it is currently limited to a handful of users in a single account.

Posted May 23, 2022 - 09:17 PDT

Investigating

Legacy InsideView customers who are also Demandbase customers are experiencing issues logging in. We are investigating the issue.

Posted May 23, 2022 - 08:27 PDT

This incident affected: Sales Intelligence Cloud.